Trust and Safety
SAFETY AND TRUST
The Safety of our Travelers and Package Owners is the most important concern for ShipDunia. We closely monitor our platform to ensure every shipment listed is compliant with the U.S. Postal Service Publication 52 about Hazardous, Restricted, and Perishable Mails.
Every item listed, on the ShipDunia platform shall be compliant with 18 U.S.C. 1716. According to 18 U.S.C. 1716 provisions "all matter that is outwardly or of its own force dangerous or injurious to life, health, or property is non-mail-able. The knowing deposit of such matter in the mail is a crime punishable by fine, imprisonment, and/or penalty." It is the responsibility of the any Package Owner to strictly abide by these provisions.
In particular, any item listed on the ShipDunia platform shall strictly abide by the Air Transportation Requirements provision defined under U.S. Postal Service Publication 52.
ShipDunia reserves the right to retract or decline any listing deemed non-mail-able.
It is the Owner's responsibility to ensure any shipment listed is compliant with U.S. Postal Service Publication 52.
How can I trust that my package will be delivered by the traveler?
To guide your package and money, no payment will be released to the traveler unless the package is successfully delivered.
In addition, every traveler provides identification information to accept any bid award. ShipDunia may undertake actions to collect any undelivered shipment from the traveler.
Conclusively, ShipDunia provides insurance options to cover any event of theft, damage, or loss of package.
HOW DOES OUR INSURANCE WORK?
All shipments made on the ShipDunia platform are covered by default insurance. Additional non-mandatory insurance may be purchased by the Owner while booking the shipment. The optional insurance is presented to the Owner during the shipment booking.
Shipping Cancellation, Changes, and Refund Policy
If a shipment bid is retracted, expired, or is declined, no service fee is charged to the Owner.
If the Owner cancels the shipping after the shipment bid was awarded, no service fee is charged to the Owner.
If the Owner cancels a shipment after the shipment was collected by the traveler, the Owner is responsible for any expenses engaged by the traveler to collect the package and any cost for returning the package to the Owner.
If the Traveler cancels the trip, the Owner will be refunded the full bid amount, and any cost incurred for the returning the package to the Owner will be at the expense of the Traveler.
If a travel date is changed, there is no charge incurred as a result of the change. The traveler should advise the Owner of the delay and discuss any update to the shipment arrangement.
In case of cancellation, we encourage the Owner and the Traveler to mutually agree on the shipment return terms to cover any expenses.
WHAT IF MY PACKAGE IS HELD FOR CUSTOMS CLEARANCE?
Depending on the region of the world, some items may be subject to customs clearance. Customs clearance is the responsibility of the Package Owner and the recipient. In such circumstances, the customs office provides documents for the customs clearance purpose. The Traveler should deliver the customs clearance documents to the recipient following the same package delivery instructions agreed upon. From the Traveler's perspective, this constitutes "mission accomplished" and they may now update status to "Delivered".
We encouraged the Traveler to upload the customs clearance documents as soon as possible on our platform.
WHAT IF MY PACKAGE IS STOLEN?
If the package gets stolen or lost throughout the trip, the Traveler shall update, notify the package Owner.
We encourage the Traveler to upload any police report or airline lost luggage claim from providing more details on the circumstances of the theft or loss.
Shoud you need further clarifications, please contact the ShipDunia Customer Service.
The Package Owner may then file a claim for insurance, if relevant.
WHAT IF MY PACKAGE IS DAMAGED?
If the package gets damaged throughout the trip, the Traveler shall notify the Package Owner.
Please upload as soon as possible pictures of the damaged items, including any airline damaged luggage claim form and a description of the circumstances under which the damage happened.
The package Owner may then file a claim for insurance, if relevant.
WHAT IF MY PACKAGED IS DELAYED?
It is the Traveler's responsibility to continuously update the package status on the ShipDunia platform to reflect any delay in the course of the package travel until final delivery.
Please upload as soon as possible any airline delayed luggage claim, if relevant.
WHAT IF THE SHIPMENT RECIPIENT IS UNREACHABLE?
If the shipment recipient does not show up or is unreachable, the Traveler shall hold the package and promptly notify the Package Owner through the ShipDunia platform. The Package Owner shall advice how to deliver the package.
We have got all issues covered in our safety policy, so you have nothing to fear.